No Return and Exchange Policy
Thank you for shopping at SUTRA FINE CLOTHING. We strive to provide you with high-quality products and excellent customer service. However, please note that we have a strict no return and exchange policy due to hygiene reasons and return costs. We kindly ask you to carefully review the following information before making a purchase.
1. All Sales Are Final:
Once an order is placed and payment is processed, it cannot be cancelled, returned, or exchanged. We do not offer refunds, store credits, or exchanges for any reason, including but not limited to:
– Change of mind
– Incorrect sizing
– Dissatisfaction with the product
– Damage during shipping (please refer to our Shipping Policy for more information on how to handle damaged items)
2. Product Descriptions and Images:
We make every effort to accurately describe and display our products on our website. However, please note that colours, textures, and other product details may appear differently on different screens or devices. We cannot guarantee that the product will exactly match the images or descriptions provided on our website.
3. Quality Control:
We have a rigorous quality control process in place to ensure that our products meet high standards. However, if you receive a defective or damaged item, please contact our customer support within 48 hours of receiving the product. We will review the issue on a case-by-case basis and may offer a resolution at our discretion.
4. Customer Support:
If you have any questions or concerns about our products or policies, please feel free to contact our customer support team at sutrafineclothing@gmail.com . We are here to assist you and provide any necessary information before making a purchase.
Please carefully consider your purchase before placing an order, as all sales are final. We appreciate your understanding and cooperation.
Regards
SUTRA FINE CLOTHING