1. How can I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart. Once you’re ready, proceed to the checkout page and follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Direct bank transfers, PayPal, and other secure online payment options. Rest assured that your payment information is handled securely.
3. How long does shipping take?
Shipping times may vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. Please note that international orders may take longer to arrive.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you’ll be able to see if your country is eligible for shipping. Please note that additional customs fees or import duties may apply, which are the responsibility of the customer.
5. What is your return/exchange policy?
Please refer to return or exchange policy page on our website.
6. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier’s website.
7. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be cancelled or modified.
8. Do you have a size guide?
Yes, we provide a size guide on our website to help you choose the right size for your clothing. Please refer to the measurements and guidelines provided to ensure a proper fit.
9. How can I contact customer support?
You can reach our customer support team by emailing sutrafineclothing@gmail.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
Regards
Sutra Fine Clothing